Cancellation Policy
At Fuss we understand that sometimes with busy lives schedules change and circumstances beyond our control mean you may need to cancel your appointment or you aren’t able to make it on time.
Updated 12 March 2021 by Fuss
We always try to be as flexible as possible to accommodate this however to ensure the availability of appointments for everyone the following policy applies:
Cancellation
A minimum of 24hours notice is required of cancellation or change in treatment. If the cancellation is less that’s this we will endeavour to fill the space but if this isn’t possible then the full cost of the appointment will be charged.
Deposits
Deposits are non-refundable. However, we will always endeavour to honour your booking and will allow you to change your booking date after a deposit has been made, up to a maximum of 2 changes before your deposit becomes forfeited. After which a new deposit will be needed to reserve any of our services.
Late arrivals
Arriving more than a few minutes late for your appointment means we cannot spend the time we need to give you the best treatment and impacts the the next clients treatment. For example 10 mins late on a 30 min service is a third of the time needed and therefore it’s not feasible to complete the whole service.
Although these policies may be frustrating for clients we have a duty of care to everyone who is booked in for their service to be completed on time.
We appreciate your support and understanding of this very important policy.
Legal right to request access
To your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Legal right to request correction
Of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Legal right to request erasure
Of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Legal right to object to processing
Of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Legal right to request restriction of processing
Of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data's accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Legal right to request the transfer
Of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Legal right to withdraw consent
At any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.